We aim to package and dispatch all orders as quickly as possible during standard business hours. Processing can take up to two days. For any enquiries relating to your order please email firstname.lastname@example.org.
We use Castle Parcels for the majority of New Zealand deliveries and will email you a tracking number as soon as possible so that you can follow the journey of your parcel. Our orders are shipped in sustainable paper satchels that can be reused or recycled easily at home. The satchels are stamped with the Counter Journal logo using water-based ink.
We also offer international shipping to Australia, USA and the United Kingdom—priced by weight. These items are sent by tracked courier and delivery is expected between 3–10 days. International duties and taxes are the responsibility of the customer.
*Rural and remote delivery is charged at $15 nationwide. Waiheke Island deliveries are charged at $37.50 per order. We reserve the right to deem whether an address is considered rural or remote after consulting with our freight provider. Sorry, we cannot deliver to PO Boxes. We are based in Wellington, New Zealand.